Privacy Policy

Introduction

This Privacy Policy explains how Cialfor Research Labs Private Limited and Bluest Mettle Solutions Private Limited (“Cialfor”, “we”, “our”, “us”) collect, use, store, and process personal data in compliance with the Digital Personal Data Protection Act (DPDP), 2023 and its 2025 enforcement rules.

1. Data Fiduciaries Covered

This policy applies to both entities acting as Data Fiduciaries:

• Cialfor Research Labs Private Limited (CIN - U74999PN2018PTC176631)
• Bluest Mettle Solutions Private Limited (CIN - U72200MP2006PTC018391)

2. Personal Data We Collect

Data collected via website:

• Name
• Email address
• Phone number
• IP address (for security monitoring)

Data collected outside the website:

• Evidence data for forensic investigations
• Payment-related details shared via email
• Case-related documents or communication

No sensitive personal data is collected via the website.

3. Purpose of Processing

We process data strictly for the following purposes:

• Responding to contact queries
• Security monitoring (IP address collection)
• Client communication
• Handling service inquiries

4. Lawful Basis of Processing

Personal data is processed based on:

• Consent when users submit the contact form
• Legitimate use when responding to user-initiated communication

Submission of the contact form constitutes voluntary and affirmative consent.

5. Data Storage & Retention

The website does not store data in any database. Submissions are sent directly via email to the internal team.

Personal data is retained only until the purpose is fulfilled, after which it is deleted as per internal practices.

6. Data Sharing

We do not sell or commercially share personal data. Data is shared only with:

• Law enforcement when legally required
• Internal employees responsible for communication or service handling

No international transfers occur.

7. AI & Automated Processing

We do not use AI/ML tools to process personal data submitted to the website. For service projects, any use of AI is governed by a separate written contract and is not applied to personal information without explicit agreement.

8. Security Safeguards

We implement reasonable technical and organizational measures including secure email handling, limited access, and industry-standard security in forensic workflows.

9. Rights of Data Principals

Under the DPDP Act, users have the right to:

• Access their personal data
• Request correction or updates
• Request erasure
• File grievances
• Nominate another person to exercise their rights

These rights can be exercised by contacting our Grievance Officer.

10. Withdrawing Consent

Consent may be withdrawn at any time by emailing info@cialfor.com.

11. Grievance Redressal

Designation: Grievance Officer

Email: info@cialfor.com

Address:
2nd Floor, GreyStone by Tremont,
Opposite SBI, Veerbhadra Nagar,
Baner, Pune, Maharashtra 411045

12. Changes to this Policy

We may update this Privacy Policy from time to time to comply with legal requirements or internal practices. Updates will be posted on this page.